A new year, and a new chapter for a cornerstone of the Ottawa community It’s funny, isn’t it? The more ‘connected’ our world becomes, and the more opportunity there is for interaction, the less personal it seems. Our calls to customer service are directed overseas; the waiting rooms in doctor’s offices are silent, as everyone stares at their phones; even the cashiers at fast food restaurants have been replaced by machines, whose screens will give you the options of choosing barbecue or honey garlic dip. But, what if you want one of each? The same has happened in the insurance industry. Local brokerages are being bought-out by large, national insurance providers that have little connection or insight into the community. Clients often speak to a different insurance representative every time they call, and those contacts could be thousands of miles away.